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Anonymous
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THE STORY SO FAR... Last flood was Sat eve, 27th June 09
Thames Water sent a field engineer to look at damage to homes. The following info is distilled form what various neighbours were told by Thames Water (TW):
3.7.09: Camera survey next week. Will explore entire system looking for collapse or blockage that would explain floods. If none found, TW will conclude that the system is overloaded & problem will be passed to Engineering Dept. to manage flows differently by diverting more to adjacent areas.
People were given TW Flood Questionnaires and urged to complete them as there could be compensation (copy available on Blog as seperate document). However, awe now know of at least one household that has since been told by TW that they neither plan to address the problem nor provide compensation.
Assuming no local blockages or damaged pipes, additional storm drains are be considered as well as diversion systems for water. Digging up local sewers will be last resort.
18.7.09 As yet, no feedback from Thames Water on camera survey.
Earlier in July there was a theory going round that TW works near Elgin Ave caused a blockage and that this caused Saturday's flood; if true, one could be bit sceptical as to whether it's the whole cause - it may have contributed, but unless it happened a couple of years ago and has been left unresolved, it doesn't explain 2007 flood. Does anybody have any info on this?
21.7.09 Still no news on survey, but several other neighbours say they were also told by TW that diversion will be the enxt step if no obvious fault found.
LETTERS FROM TW Some people are starting to get letters from Thames Water regarding the floods. Some have received apologies and 'compensation' (ha!) of £150, some £500, and some have been told it's not TW's responsibility and they plan neither to fix the problem nor compensate people for their losses. Hmmm. WHAT ARE OTHERS FINDING?
Seems very interesting to me that TW is providing compensation - the range £150 - £500 in particular. This woudl appear to be some sort of a 'hush' money tactic, given the compensation is so materially inadequate (from a financial perspective alone).
Does anyone have a view on why there is a such a variance?
Apparently it's to do with average water bill. I got £150, my immediate neighbour got £165!!! However, it's a joke isn't it. How does £150 compensate for £0000's of pounds of losses, being rendered homeless, losing treasured possessions etc. It's an insult.
My entire basement was flooded from front to back at 6pm on Saturday 27th June along with others along here. As I've just found out that there is some kind of action being taken I shall be writing to them myself. I'll let you know the outcome.
Also now having terrible trouble with the Prudential - been waiting over a month for something to be done despite this being my first claim IN MY LIFE! Anybody else having trouble with them as well as T.W.?
I have been informed that many drainage pipes around the Shirland rd. area, are the same pipes that were there when the houses were built.- In those days, houses had front & back gardens.WITH EARTH,i.e. natural drainage,as well as pipes & sewers..Nowdays everyone is concreting over/patios,front gardens,everywhere.--Its blindingly obvious the drains cant take all this excess water in heavy downpours.PEOPLE MUST BE DISCOURAGED FROM CONCRETING OVER THE EARTH,....The people themselves could solve all this..I bet they wont want to see this tho..Westminster Council & WECH could start by taking up concrete in gardens. Perhaps cheaper than digging uproads & laying new pipes.Let nature itself have a hand in this problem!
HOHOHO - Sling enough you-know-what and some MUST stick - and I DID - at Thames Water. I got the usual "Sorry - tough - not our fault" letter - then sent back a copy of one of the letters here about having been paid compensation together with the leaflets from the MP and would-be MP telling them (T/W) that I wasn't prepared to accept such excuses from them - and guess what - SURPRISE SURPRISE - I got £150 plus another £20 for late payment on their behalf credited to my next water bill! ! ! So my advice to EVERYONE is to KEEP WRITING AND TELLING THEM THAT YOU AREN'T SATISFIED. EVEN IF THEY WON'T (YET) REBUILD THE SEWERS WE MIGHT AS WELL HAVE A FEW BOB TOWARDS THE CLEAN-UP COSTS! One other point of interest: It's not so much people concreting their gardens over - it's the conversion of houses built for two or three families at most that have been converted into flats - up to twelve per building, so it's hardly surprising that the sewers can't cope with all THAT additional work they have to do ! My father used to tell me that he was around when they built the sewers in Shirland Road and he swore that they were big enough to take a bus - so what happened? - perhaps somebody tried it and one got stuck down there !
(Actually I'm Jon - but I can't remember my Google a/c details!)
12 comments:
THE STORY SO FAR...
Last flood was Sat eve, 27th June 09
Thames Water sent a field engineer to look at damage to homes. The following info is distilled form what various neighbours were told by Thames Water (TW):
3.7.09: Camera survey next week. Will explore entire system looking for collapse or blockage that would explain floods. If none found, TW will conclude that the system is overloaded & problem will be passed to Engineering Dept. to manage flows differently by diverting more to adjacent areas.
People were given TW Flood Questionnaires and urged to complete them as there could be compensation (copy available on Blog as seperate document). However, awe now know of at least one household that has since been told by TW that they neither plan to address the problem nor provide compensation.
Assuming no local blockages or damaged pipes, additional storm drains are be considered as well as diversion systems for water. Digging up local sewers will be last resort.
18.7.09 As yet, no feedback from Thames Water on camera survey.
Earlier in July there was a theory going round that TW works near Elgin Ave caused a blockage and that this caused Saturday's flood; if true, one could be bit sceptical as to whether it's the whole cause - it may have contributed, but unless it happened a couple of years ago and has been left unresolved, it doesn't explain 2007 flood. Does anybody have any info on this?
21.7.09
Still no news on survey, but several other neighbours say they were also told by TW that diversion will be the enxt step if no obvious fault found.
LETTERS FROM TW
Some people are starting to get letters from Thames Water regarding the floods. Some have received apologies and 'compensation' (ha!) of £150, some £500, and some have been told it's not TW's responsibility and they plan neither to fix the problem nor compensate people for their losses. Hmmm. WHAT ARE OTHERS FINDING?
My landlord was given £150 off the waterbill. I have been sent a claim form asking prying questions about private contents insurance...
Seems very interesting to me that TW is providing compensation - the range £150 - £500 in particular. This woudl appear to be some sort of a 'hush' money tactic, given the compensation is so materially inadequate (from a financial perspective alone).
Does anyone have a view on why there is a such a variance?
Apparently it's to do with average water bill. I got £150, my immediate neighbour got £165!!! However, it's a joke isn't it. How does £150 compensate for £0000's of pounds of losses, being rendered homeless, losing treasured possessions etc. It's an insult.
My entire basement was flooded from front to back at 6pm on Saturday 27th June along with others along here. As I've just found out that there is some kind of action being taken I shall be writing to them myself. I'll let you know the outcome.
Also now having terrible trouble with the Prudential - been waiting over a month for something to be done despite this being my first claim IN MY LIFE!
Anybody else having trouble with them as well as T.W.?
I have been informed that many drainage pipes around the Shirland rd. area, are the same pipes that were there when the houses were built.- In those days, houses had front & back gardens.WITH EARTH,i.e. natural drainage,as well as pipes & sewers..Nowdays everyone is concreting over/patios,front gardens,everywhere.--Its blindingly obvious the drains cant take all this excess water in heavy downpours.PEOPLE MUST BE DISCOURAGED FROM CONCRETING OVER THE EARTH,....The people themselves could solve all this..I bet they wont want to see this tho..Westminster Council & WECH could start by taking up concrete in gardens. Perhaps cheaper than digging uproads & laying new pipes.Let nature itself have a hand in this problem!
HOHOHO - Sling enough you-know-what and some MUST stick - and I DID - at Thames Water. I got the usual "Sorry - tough - not our fault" letter - then sent back a copy of one of the letters here about having been paid compensation together with the leaflets from the MP and would-be MP telling them (T/W) that I wasn't prepared to accept such excuses from them - and guess what - SURPRISE SURPRISE - I got £150 plus another £20 for late payment on their behalf credited to my next water bill! ! !
So my advice to EVERYONE is to KEEP WRITING AND TELLING THEM THAT YOU AREN'T SATISFIED. EVEN IF THEY WON'T (YET) REBUILD THE SEWERS WE MIGHT AS WELL HAVE A FEW BOB TOWARDS THE CLEAN-UP COSTS!
One other point of interest: It's not so much people concreting their gardens over - it's the conversion of houses built for two or three families at most that have been converted into flats - up to twelve per building, so it's hardly surprising that the sewers can't cope with all THAT additional work they have to do !
My father used to tell me that he was around when they built the sewers in Shirland Road and he swore that they were big enough to take a bus - so what happened? - perhaps somebody tried it and one got stuck down there !
(Actually I'm Jon - but I can't remember my Google a/c details!)
i am sorry, this whole 'maida vale flood action thing' has been blown right out of all proportion!
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